Privacy Policy

Last Modified: July 25, 2025

This Privacy Policy explains how Nippon Matcha ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from nipponmatcha.com (the "Site"). We are committed to protecting your privacy and handling your information responsibly.

1. What Information We Collect

We collect various types of information to provide and improve our services to you:

Information You Give Us Directly: When you make a purchase, create an account, sign up for our newsletter, or contact us, you provide us with information like your name, shipping address, email address, phone number, and payment information (credit card details are processed securely by our payment partners like Shopify, we do not store full credit card numbers).
Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and how you interact with our Site. This includes your IP address, web browser, device type, time zone, and information about the web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We collect this using technologies like:
- Cookies: Small data files placed on your device. For more information about cookies and how to disable them, visit allaboutcookies.org.
- Log files: Track actions occurring on the Site, collecting data like your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

2. How We Use Your Information

We use the information we collect for several purposes:

To Fulfill Your Orders: We use your personal information to process your purchases, prepare and ship your orders, and provide you with invoices and order confirmations.
To Communicate With You: We use your contact information to communicate about your orders, respond to your inquiries, and provide customer support.
To Improve Our Site: We use automatically collected information to help us screen for potential risk and fraud (especially your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
For Marketing and Promotions: If you opt-in, we may send you emails about new products, special offers, and other updates. You can unsubscribe from these communications at any time.

3. How We Share Your Information

We share your personal information with third parties to help us use your information as described above.

Service Providers: We share your information with trusted third parties who perform services on our behalf, such as Shopify (our e-commerce platform), payment processors, shipping carriers, and marketing service providers. These partners only have access to the information they need to perform their functions and are obligated to keep your information confidential.
Legal Compliance: We may share your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
Business Transfers: If Nippon Matcha is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Your Choices and Rights

You have certain rights regarding your personal information:

Access and Correction: You can request to access, correct, update, or delete your personal information.
Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in those emails.
Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.

6. Third-Party Links

Our Site may contain links to websites operated by third parties. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the "Last Modified" date will be revised.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@nipponmatcha.com